Case Study #1

CORPORATE OVERVIEW

75-100 locations spread throughout the Southeastern US. Large, bright, and clean locations with southern fresh food, strong marketing, and non branded gasoline.

CHALLENGES

Client wanted us to combine all modern innovation features into a superior and fully functional app. We integrated with their payment processor and NCR to pinpoint exact specs and combined with the best customer UI design. High employee turnover created a challenge in-store. We were also responsible for providing superior customer service to their large customer market.

SERVICES IMPLEMENTED

    • Zing built a fully customized app that included the following features:

      • Customized UI and UX to promote brand

      • Profiles to store customer information

      • Mobile Pay at Pump capabilities including

        • ACH interface with Payment Processor

        • Payment History 

        • Rewards Integration

        • Alt-ID recognition

      • Coupon Redemption and Promotional Messaging

        • Customizable push notification 

      • Tobacco 

    • Customized loyalty program with points earned from purchases inside the store which are redeemable for cents off at the pump. 

      • Kiosk in store allow for registration, points balance, update contact info, lost/ stolen transfer, and FAQ

      • Weekly project management meetings

Case Study #2

CORPORATE OVERVIEW

27-40 locations in the Northeastern US with non-branded gasoline. Also bright, innovative and expanding stores with emphasis on quality, ready to eat food in many different varieties.

CHALLENGES

Client wanted us to combine all modern innovation features into a superior and fully functional app. We integrated with their payment processor and NCR to pinpoint exact specs and combined with the best customer UI design. High employee turnover created a challenge in-store. We were also responsible for providing superior customer service to their large customer market.

SERVICES IMPLEMENTED

    • Full website rebuild assistance

    • Customized mobile app build out including

      • 3rd party integration for Pay at Pump with Zipline

      • Offers, Daily Specials, Savings, Lottery, Gas Prices and Locations Map

      • Remote ordering to include different fresh food offerings and menus

      • Mobile wallet integration for Order Ahead

    • Added and developed delivery function as per client request.

    • Use loyalty card at the grocery store to earn points for cents off at the pump